Refund Policy

Effective Date: 27 August 2026

Website: https://www.travelinfobaba.com/

Travel Info Baba (“Travel Info Baba,” “we,” “us,” or “our”) aims to provide reliable and transparent travel services. This Refund and Cancellation Policy explains the conditions under which cancellations, refunds, and related charges may apply to bookings and services purchased through our Website.

By making a booking or purchasing a service from Travel Info Baba, you acknowledge and agree to this Refund and Cancellation Policy.

1. General Refund Policy

Refund eligibility depends on the type of service booked, the cancellation date, the applicable supplier's cancellation rules, and the terms communicated at the time of booking.

Not all travel services are refundable.

Certain bookings, including discounted, promotional, advance-purchase, or supplier-specific bookings, may be partially refundable or completely non-refundable.

Before confirming a booking, customers are responsible for reviewing the applicable cancellation and refund conditions.

2. Cancellation by Customer

Customers who wish to cancel a booking should contact Travel Info Baba as soon as possible using the contact details provided below.

Cancellation requests should include:

Customer name
Booking or transaction reference
Travel details
Reason for cancellation
Payment details where required for refund processing

The effective cancellation date will generally be the date on which Travel Info Baba receives the cancellation request.

Cancellation charges may apply depending on the service provider's terms and the time remaining before the scheduled travel date.

3. Supplier Cancellation Policies

Many travel services are provided by independent third-party suppliers, including:

Airlines
Hotels
Tour operators
Transportation providers
Car rental companies
Activity providers
Other travel service providers

Each supplier may have its own cancellation and refund rules.

Where a third-party supplier applies a cancellation charge or retains a portion of the booking amount, Travel Info Baba may be unable to refund that amount to the customer.

Any refund will generally be limited to the amount actually recoverable from the applicable service provider, after applicable charges and fees.

4. Non-Refundable Bookings

Certain bookings may be marked as non-refundable at the time of purchase.

For non-refundable bookings:

The booking amount may not be refundable.
Cancellation may not result in any refund.
Supplier charges may apply.
Administrative or service charges may not be refundable.

The applicable non-refundable condition will be communicated or displayed where reasonably applicable before booking confirmation.

5. Partial Refunds

A partial refund may be provided where the applicable supplier permits cancellation but deducts cancellation charges.

The refundable amount may be calculated after deducting:

Supplier cancellation charges
Hotel cancellation charges
Airline cancellation charges
Transportation cancellation charges
Tour operator charges
Payment processing charges, where applicable
Service or administrative charges, where applicable
Other non-recoverable expenses

6. Cancellation by Travel Info Baba

Travel Info Baba may cancel or modify a booking where necessary due to:

Supplier unavailability
Operational reasons
Payment issues
Incorrect or incomplete information
Fraudulent or suspicious transactions
Safety concerns
Events beyond our reasonable control
Changes imposed by third-party suppliers

Where Travel Info Baba cancels a booking and a refund is due, we will make reasonable efforts to process the applicable refundable amount.

Where cancellation is caused by a third-party supplier, the refund will generally be subject to that supplier's applicable refund rules.

7. Flight Cancellations and Changes

For flight bookings, cancellations and refunds are primarily governed by the applicable airline's fare rules and policies.

Airlines may impose:

Cancellation fees
Rebooking fees
Fare differences
Non-refundable conditions
Other charges

If an airline cancels a flight, any refund will be subject to the airline's applicable rules and the amount actually received or approved for refund.

Travel Info Baba may assist customers with the refund process where reasonably possible.

8. Hotel Cancellation and Refunds

Hotel cancellation policies vary according to the property, room type, rate, booking conditions, and cancellation period.

A hotel booking may be:

Fully refundable
Partially refundable
Non-refundable
Refundable only before a specified date or time

If a customer cancels after the applicable free-cancellation period, the hotel or supplier may retain some or all of the booking amount.

9. Tour Package Cancellations

Cancellation of a tour package may involve multiple suppliers and services.

The refund amount may therefore depend on the cancellation policies of the individual components of the package.

Costs already paid to suppliers and costs that cannot be recovered may be deducted from the refundable amount.

10. Transportation and Car Rental Cancellations

Transportation and car rental bookings may be subject to supplier-specific cancellation policies.

Cancellation charges may depend on:

Date and time of cancellation
Vehicle type
Travel date
Supplier terms
Booking category
Advance payment conditions

No-show customers may not be eligible for a refund where the applicable supplier terms classify the booking as non-refundable.

11. No-Show Policy

If a customer fails to appear for a scheduled service without providing an approved cancellation request, the booking may be treated as a No-Show.

No-show bookings may be non-refundable or subject to significant charges depending on the applicable supplier's terms.

This may include:

Missed flights
Missed hotel check-ins
Missed transportation
Missed tours or activities
Failure to arrive at a designated pickup location on time

12. Refund Processing

Once a refund has been approved and the refundable amount has been confirmed, Travel Info Baba will initiate the refund through the applicable payment method or process.

Online payments may be processed through Razorpay.

The time taken for the refunded amount to appear in the customer's bank account, card, or payment method may depend on the payment gateway, bank, card issuer, or other financial institution.

Travel Info Baba cannot guarantee the exact time taken by a third-party financial institution to credit the refund.

13. Razorpay Payments

Where the original payment was processed through Razorpay, the refund may be processed through the applicable Razorpay payment channel.

Customers may be required to provide transaction or booking information to allow us to identify and process the refund.

Any technical delay caused by the payment gateway, bank, card issuer, or financial institution will not be considered a delay caused by Travel Info Baba.

14. Payment Processing Charges

Where permitted by applicable law and the applicable booking terms, certain payment processing, transaction, service, or administrative charges may be non-refundable.

If any such charges apply, they will be communicated where reasonably possible.

15. Refund to Original Payment Method

Where practical, approved refunds will normally be issued to the original payment method used for the transaction.

Travel Info Baba may require verification of the customer's identity or payment details before processing certain refunds.

Refunds will generally not be made to an unrelated third-party account unless permitted and appropriately verified.

16. Duplicate or Failed Payments

If a customer is charged more than once for the same booking due to a technical or payment-processing issue, the duplicate amount may be reviewed and refunded after verification.

If a payment fails but the amount is temporarily debited from the customer's account, the amount may be automatically reversed by the relevant bank or payment provider. Customers may contact us if the amount is not reversed within a reasonable period.

17. Refunds Due to Force Majeure

Travel Info Baba will not be responsible for providing refunds beyond the amounts actually recoverable from relevant suppliers where a booking is affected by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Floods
Earthquakes
Pandemics or epidemics
War
Terrorism
Civil unrest
Government restrictions
Strikes
Airport or transportation closures
Road closures
Political events
Changes in law or regulations
Other unforeseen circumstances

Where a supplier provides a refund, credit, voucher, or alternative arrangement, Travel Info Baba may pass the applicable option to the customer subject to the supplier's terms.

18. Visa and Documentation Issues

Customers are responsible for obtaining the visas, passports, permits, identification documents, and other travel documents required for their journey.

If a customer is unable to travel because of:

Visa rejection
Expired passport
Missing documents
Incorrect documentation
Immigration restrictions
Failure to meet entry requirements

the applicable supplier's cancellation and refund rules will apply.

Travel Info Baba cannot guarantee a refund in such circumstances.

19. Travel Insurance Claims

Where a cancellation or loss may be covered by travel insurance, customers should contact their insurance provider directly and follow the insurer's claim procedure.

Travel Info Baba may provide reasonable booking-related documentation where appropriate.

20. How to Request a Refund

To request a cancellation or refund, contact us using:

Email: Travelinfobaba@gmail.comPhone: +91 93514 51953

Please provide your booking reference and relevant travel details.

We will review your request and inform you of the applicable cancellation charges and refundable amount, where applicable.

21. Processing Time

Refund processing time may vary depending on:

Type of booking
Supplier processing time
Payment method
Payment gateway
Bank or card issuer
Verification requirements
Applicable cancellation procedures

Once Travel Info Baba has initiated an approved refund, additional processing time may be required by the relevant bank or payment provider.

22. Policy Changes

Travel Info Baba reserves the right to modify this Refund and Cancellation Policy from time to time.

Any changes will be published on this page, and the Effective Date will be updated accordingly.

The policy applicable at the time of booking will generally govern the relevant cancellation or refund, subject to applicable law and the specific terms communicated for that booking.

23. Contact Information

Travel Info Baba